Outdoor Events & Weather:

If you are hosting your party outdoors, be sure to have an alternate location in case weather conditions turn bad. Please make sure the outdoor area is clean and shaded. The location must be free of dirt, mud, rain and wind. Our Characters are wearing high-end costumes and wigs that cannot risk being stained, or wind-blown. The performer reserves the right to leave the location if she is being subjected to rain or wind that is damaging to her costume or wig. On sunny days, please provide a shaded/covered area for the performer.

Punctuality:

Our performers allow an extra 15mins to get to your event, to allow for unforseen circumstances. Please let us know if there are any known delays getting to your location- high-traffic area, etc. If you are hosting your party at a public venue or park, please provide a meeting place for the performer and be available by phone the day of the party, to avoid tardiness.

Performer Requests:

We reserve the right to change performers/cast members due to emergency circumstances or illness. We will happily replace your performer with another trained professional. Each of our performers are trained models and actors and will provide you with the same show outlined in the character description. Please note that not all of our performers sing, so if a singing performer becomes ill, there is no guarantee she will be replaced with another singing performer. In this case, the song will be replaced with a princess dance.

Cancellation Policy:

Once we receive your deposit, we will reserve your desired time and date for you on the performer’s schedule. Once you have booked with us, you will have 48 hours to cancel to receive a full refund on your deposit or we will gladly work with you to find an alternate party date for your consideration, based on availability. If after that time, you choose to cancel our services for any reason more than 7 days prior to your event, 50% your deposit will be refunded unless rescheduled. If you cancel our services less than 7 days prior to your event, you entire deposit in non-refundable.

COPYRIGHT:

Our intention is not to violate any copyright laws. The characters we portray are generic, fairytale characters. Each princess or character is unique in costuming patterns, design and fabrics. We call them by their fairytale names, that originated long before they were put into cartoon movies. Royal Entertainment does not provide characters from copyrighted sources. Any resemblance to copyrighted characters is not by design.