We allow 48 hrs. after booking to cancel your event for a full refund of your deposit. After the 48 hr. period, your deposit becomes a credit on file that never expires and can be applied to any character/date in the future.

You will receive a confirmation call directly from the performer 24-48 hrs. before your event. All performers are casted accordingly and scheduled based off availability. If you have a specific performer you would like to reserve, we collect a $10 request fee to add your event directly to their calendar.  Otherwise, we send a performer who is specifically casted to portray that character.

If your character’s activities include face painting, all we ask is for a small table space and 2 chairs (per character) to set up their supplies.

All bookings scheduled on major holidays are subject to a $50 holiday fee (per character) that goes directly to the performer.

We love our mascot friends, but unfortunately, their mobility and communication is limited in the suit. This is why we require the assistant to join the mascot and lead activities for the children.